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Privacy Policy

Last Updated: January 25, 2026

1. Introduction

Welcome to Bansko Ski Instructors (“we,” “our,” or “us”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://banskoskiinstructors.com/ and book ski lessons with us.

We operate in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the laws of the Republic of Bulgaria.

Data Controller:

  • Name: Ivaylo Markov
  • Location: Bansko, Bulgaria
  • Email: ivaylomarkovv@gmail.com
  • Phone/WhatsApp: +359 895 006 519

2. Information We Collect

When you use our booking system, we collect the minimum amount of data necessary to provide our services.

A. Personal Data You Provide

When you make a booking or contact us, we collect:

  • Identity Data: First name and Last name.
  • Contact Data: Email address and Phone number (essential for WhatsApp communication regarding meeting points).
  • Booking Details: Date of lesson, number of participants, skill level, and duration.

B. Payment Information

We do not store your credit card or bank account details on our servers. All payments and deposits are processed securely by third-party payment gateways (specifically PayPal) via WooCommerce. We only receive confirmation that a payment was made.

C. Technical Data

Our website automatically collects:

  • IP address.
  • Browser type and version.
  • Essential cookies required for the shopping cart to function (WooCommerce).

3. How We Use Your Data

We use your data for the following legal purposes:

  1. To Perform the Contract: To schedule your instructor, reserve your equipment at the wardrobe, and deliver the ski lesson.
  2. Communication: To send you the specific Google Maps location of the meeting point, confirmation emails, and urgent updates (e.g., lift closures or weather alerts).
  3. Legal Obligations: To comply with Bulgarian tax and accounting laws.

4. Sharing Your Data

We do not sell your data. However, we must share specific details with trusted partners to fulfill your booking:

  • Ski Rental Shop / Wardrobe: We share your name and booking details with our partner wardrobe so they can prepare your skis, boots, and helmet before your arrival.
  • Ski Instructors: Your assigned instructor receives your name and contact number to locate you at the meeting point.
  • Service Providers:
    • PayPal: To process your deposit payment.
    • Google: For email services and site analytics.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it.

  • Booking Data: Kept for 5 years (as required by Bulgarian tax law).
  • General Inquiries: Kept for 1 year, then deleted.

6. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your data:

  • Right to Access: You can ask for a copy of the data we hold about you.
  • Right to Correction: You can ask us to fix wrong information.
  • Right to Deletion (“Right to be Forgotten”): You can ask us to delete your data (unless we are legally required to keep it for tax purposes).
  • Right to Object: You can object to the processing of your data.

To exercise any of these rights, please contact us at: ivaylomarkovv@gmail.com

7. Cookies

We use essential cookies to make the booking system work (e.g., keeping your selected dates in the cart while you checkout). By using our website, you agree to the use of these essential cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date at the top of this policy.

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